Helena Haynes-Carter Bio

Chief Diversity, Equity, and
Inclusion (DE&I) Officer for KeyBank
Cleveland,  Ohio

Helena is responsible for driving the
diversity, equity and inclusion strategy across the bank. In this
role, she leads the strategy and tactics to improve the acquisition,
development and retention of diverse talent and suppliers.
Helena has more than 30 years of business and DE&I experience,
spanning the healthcare, financial services, energy, and public
sector industries. She has a track record of success in workforce,
community, customer, and supplier diversity.
Previously, Helena served as senior director, global DE&I for
UnitedHealth Group. In this role, she led enterprise-wide DE&I
strategic and business initiatives. During the COVID-19 pandemic,
she orchestrated a $14 million response with community-based
organizations throughout the U.S., deploying over 30,000 COVID-
19 tests, wrap-around services, and care referrals.Helena earned a bachelor’s degree in Business Administration
and Marketing Management from the University of Colorado at
Boulder and an MBA in Change Management and Leadership
from Hamline University in St. Paul, Minnesota
KeyCorp is based in Cleveland, OH and is one of the nation’s
largest bank-based financial service companies, with assets of
approximately $190 billion.